Returns and exchanges

How to start

Message the shop with your order reference and say which piece you want to return or exchange, and why. The reference is the code beginning PB- that you were given when you placed the order; if you no longer have it, the Track your order page will find your order from the reference and the phone number on it.

Please do not send anything back before speaking to the shop — an unannounced return cannot be matched to your order.

Condition

Pieces should come back unworn and in the condition they arrived in, with any tags still attached. Underwear, swimwear and pierced jewellery cannot be returned once the packaging is opened, for hygiene reasons.

Exchanges

An exchange for a different size or colour is usually the quickest fix, and the shop will tell you whether the size you want is in stock before anything is collected.

If the new piece costs more than the one you are returning, you pay the difference on delivery; if it costs less, the difference comes back to you.

Faulty pieces

If something arrives damaged or faulty, tell the shop as soon as you notice and send a photograph if you can. A faulty piece is never your cost.